COVID-19 Update from Administrator – March 25, 2020

Greetings from Brookside!

Our residents and staff continue to do well during this difficult time.   We are busy keeping up with daily changes in protocol and procedures in order to maintain the safety and well-being of everyone here at the facility.  We’re going to jump into a few areas to bring you up to date and hopefully answer some overall questions you have about our center and more importantly, your loved one. We hope this format works well moving forward.

Activities Recreation– How your loved one is spending their day

  • This is a tough one – but overall, we are all adjusting. The visitor restriction placed on our center stipulated that no outside entertainers could perform at our center, as well as the assistance of our volunteers.  Additionally, we, just like you, are practicing social distancing, as best as we can. Therefore, activities are taking place – but in smaller groups, using social distancing and even throughout hallways.  I would like to take the opportunity to recognize our excellent activities staff who are working hard to keep our residents busy and in touch with all of you via FaceTime, phone calls, and Skype.
  • Our alternative visits are up and running.  We now have Zoom video meeting capability set up for you to visit with you family member.  If you are interested in setting up a meeting time please contact Kim Koval at to receive further instructions.   We appreciate your patience as we developed this and continue to work on making it the best possible experience.
  • With your written permission, we will post more pictures of your loved on our Facebook page for you to see of them engaged in activities and sharing moments with our staff. If you do not consent to this, we can send you pictures to your phone/email.

For your loved ones:

  • We are taking a full set of resident Vitals each shift along with their O2 saturation level (this is a new CDC recommendation that we have implemented). We are observing also for subtle changes (increased weakness, confusion, agitation).
  • Residents with sudden onset of symptoms will be placed on “droplet precautions” until their case can be reviewed.
  • We are pulling the privacy curtains that go between the 2 beds in our semi-private rooms.
  • Any health care visitor such as hospice nurses, CNA’s will be required to wear a face mask.
  • Face masks can be used more than once, based on new CDC guidelines.

Our Employees

An additional measure was added to an existing procedure below to further ensure for everyone’s health.

At the start of each employee’s shift, they are required to

  1. Sign in
  2. Get their temperature taken.
  3. Have their Oxygen saturation taken (this is a new recommendation from CDC and have implemented it)
  4. Answer a series of questions on their health, their recent travel and if they have been in contact with someone known to have COVID-19

Our employees have been great. We hope you agree with us. They are resilient and compassionate individuals who come in everyday ready to be there for your loved one!

Info@ email

  • An added communication tool we are announcing is our “Info@” email address, which is distributed to several department heads, in case you have general questions for our center.
  • Beginning this week, we are assigning each of our departments several residents and families to be their lead contact for general communication questions. This contact will work with you to share updates on your loved one; they will check-in with your loved one each day and can provide a brief update to you, on request. Once your assigned department head gets in-touch with you, you will have their email as a future contact. Please be mindful that they are still doing their daily job, so they may be limited or delayed in their response – and that they may not be a “clinical” staff member who can answer specific clinical questions. Those questions will be routed to our clinicians. We are hoping that this will increase communication from our center to you.

Moving Forward


  • On Friday March 30, 2020 at 5:00 pm we will be holding a Town Hall meeting via Zoom.  This will be an opportunity for us to give you more detailed updates and for you to ask questions live.  Please watch your email for an invite and more information coming soon.
  • What else would you like to see in future emails each week?

Again, I would like to personally thank you for your patience during this very unusual time we are all facing. This is an unprecedented time for all of us and we appreciate the support and kind words of encouragement we have received.  We continue to monitor and look to our state and federal governing bodies on updates for Covid-19. We appreciate the support we have received from families and the general public. We also appreciate the dedication from our employees under these stressful and uncertain times.

As always, if you have any questions or concerns please feel free to call.  Kandance and I will be happy to assist you.


Edith Mahoney PT LNHA


March 25, 2020